Returns and Exchanges:
At Gods Covenant Furniture Nigeria Limited, we are committed to ensuring your satisfaction with every purchase. Please review our return policy guidelines below:
Eligibility for Returns:
Returns are accepted within 5 days of the delivery date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Initiating a Return:
To initiate a return, please contact our customer service team at [ +23408166752421 / godscovenantfurnitureoffice@gmail.com ] within the specified return period.
Provide your order number and a detailed reason for the return.
Return Authorization:
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Please ensure that the item is securely packaged to prevent damage during transit.
Inspection and Refund Process:
Upon receiving the returned item, our team will inspect it for compliance with the return policy.
Refunds will be processed within 5 days of receiving the returned item, using the original payment method.
Non-Returnable Items:
Customized or personalized items are non-returnable unless there is a manufacturing defect.
Clearance or sale items are final sale and cannot be returned.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.
Cancellations:
Order cancellations are only possible before the order has been shipped. Once shipped, the standard return policy applies.
Store Credit:
In certain cases, store credit may be offered as an alternative to a refund.
By making a purchase from Gods Covenant Furniture Limited, you agree to abide by our return policy. We are here to assist you throughout the process and ensure a smooth and satisfactory experience. If you have any questions or concerns, please reach out to our customer service team.